Important notices

Welcome to the National Film Board of Canada Web site (the “NFB” and the “Site”).

Please carefully read the following text explaining the rules governing your visit. If you are under 18, please show it to your parents or legal guardians as well.

By accessing this Site, whether you are a home user/customer or an institutional user/customer, you agree, without limitation, to our general conditions of use and sale.

Table of Contents

Conditions of use of the NFB Site

Intellectual property rights

The NFB Web Site, and the content of the Site, are protected by intellectual property laws and other legislation applicable in Canada and around the world. It contains exclusive materials, which are protected by property rights, copyrights, patents, trade secrets, trade-marks, personality rights, etc.

We grant you the non-exclusive right to access this site for personal use by means of your personal computer, without any further right of reproduction. You may browse the Site, download and store certain materials in your personal computer and copy excerpts solely for your own personal use.

When downloading, storing or reproducing materials from this Site, you must always include all copyright and ownership notices and trade-marks appearing on the materials.

In deciding to use this Site, you agree to the following conditions:

  1. You may not broadcast, rent, sell, alter or redistribute the content of this Site, in whole or in part, or use it in any other way for financial or commercial gain without the prior written consent of the NFB.
  2. You must at all times respect the copyright and moral rights of the authors of works appearing on this Site.

If you decide to contribute to this Site by sending us a text, photograph, recording or other material, you guarantee that such material is not libellous, obscene, hate propaganda or otherwise illegal. We shall treat your contribution as content in which you hold all rights and which you agree to allow to be reproduced, published, broadcast, transmitted to others, modified or used in any other way for the purposes of this Site. The NFB shall not, however, be held liable for how this material is used by visitors to this Site.

Materials on this Web site were produced and/or compiled by the National Film Board of Canada (NFB) for the purpose of providing Canadians with direct access to information about the programs and services offered by the National Film Board of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from NFB. We ask only that:

  • Users exercise due diligence in ensuring the accuracy of the materials reproduced;
  • NFB be identified as the source department; and,
  • The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of NFB.

Reproduction of Government Symbols

The official symbols of the Government of Canada, including the “Canada” wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:

Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, Ontario K1A 0R5
Canada
Telephone: 613-957-2533
Facsimile: 613-946-5187
information@fip-pcim.gc.ca

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the National Film Board of Canada (NFB) copyright administrator, NFB. Through the permission-granting process, NFB helps to ensure that individuals / organizations wishing to reproduce National Film Board of Canada’s materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes, please go to contact us.

Third-party Materials

Some of the materials and graphical elements found on NFB Web sites are subject to copyrights held by other organizations. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact us.

Hyperlinking Notice

NFB Web sites contain links to third party sites. NFB provides these links only as a service and convenience to our visitors. We take no responsibility for the content at third party sites and a link to them in no way implies an endorsement or recommendation of the products, services or information found there.

A third party site may have a privacy policy different from that of NFB and may provide less security than the NFB Web site. NFB disclaims all liability with regard to your access to linked Web sites. When you link to sites external to NFB Web sites, you do so at your own risk.

NFB makes every effort to ensure that our links to third party Web sites lead to content that is accessible and available in both official languages. However, that is not always feasible or possible.

NFB reserves the right to regularly review and re-evaluate any and all links and reserves the right to terminate any link without prior notification.

Requests for hosting links to third party sites should be directed to webmaster@nfb.ca.

You may create links to our Site for non-commercial purposes only. These links should not be interpreted as a validation or endorsement or promotion of third-party content. If you wish to solicit a business relationship with the National Film Board of Canada, you need an explicit written agreement.

Official Languages Notice

The NFB Web site respects the Official Languages Act and is committed to ensuring all information on this site is available in both French and English. However, users should be aware that some information from external sources is available as a courtesy and will only be available in the language in which it was provided. Some hyperlinks direct users to sites of organizations or other entities that are not subject to the Official Languages Act.

Accessibility Notice

NFB is committed to equitable access to information, regardless of the technologies used. We are continually striving to make our site accessible to all, including persons with disabilities and to those who use assistive devices.

The NFB Web site is developed according to the Common Look and Feel Standards for the internet, including the Accessibility Standards which require compliance with the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI) Guidelines Version 1.0 – Priority 1 and 2 Checkpoints.

Subscribing to the NFB Web site, registering and opening an account

By completing your registration application, you declare that you are authorized to open an account, that you understand these terms and conditions and that you agree to be bound by them.

To open an account or to subscribe to the NFB Web site, you must provide complete and accurate information. You must then choose a password. You assume full responsibility for protecting the confidentiality of your customer account and your password. You also assume full responsibility for all transactions carried out using your account.

You agree to notify the NFB immediately of any unauthorized use of your account or password.

If you are an institutional customer, you declare that any person who uses your account and your password is a person authorized to place orders for our products.

Limitation of liability

Although we make every reasonable effort to ensure that the information presented on this Site is accurate and up to date, the Site could still contain possible errors or inaccuracies. We make no express warranty in this regard and urge you to double-check all information before using it.

In no event shall the NFB be liable for direct or indirect damages arising from the content or use of any site other than its own, regardless or whether such site is linked to this site.

Nor shall the NFB be liable for the content or use of materials from third parties which are contributed to this Site by those third parties, (e.g. in discussion forums) or otherwise mentioned on this Site.

Governing legislation

The NFB is an agent of the federal Crown, which operates this Site from servers located within Canada. The Site is designed to comply with the laws that apply in Canada.

Conditions of sale of NFB products

Online Stores

Home Store: these products are offered only to the general public domiciled in Canada and/or the United States, and are available solely for private home viewing.

NFB Professionals Store : these products are offered only to educational institutions, government agencies, businesses, band councils, social service agencies, and professional, religious or cultural organizations or libraries for performance to the public free of charge.

 

Intellectual property rights

Whether you are a Home Store or NFB Professionals Store customer, you agree to comply with all copyright, trade-mark or intellectual property notices appearing on our products. In particular:

  1. Any form of reproduction, in whole or in part, by any method now known or not yet known, is strictly prohibited without prior written authorization from the NFB;
  2. You may not rent, sell, alter or redistribute our products, in whole or in part, or use them in any other way for financial or commercial gain.

 

If you are a a Home Store customer, you may not use our products for public performance purposes.

If you are a professional purchaser and you wish to use any of our products on a network, you must contact our Sales and Customer Service to obtain prior written authorization from the NFB.

 

See our Contact Us section for detailed contact information.

Availability of products

The NFB does not guarantee that all films offered for sale are available in both English and French versions. The NFB offers its products only in the versions that are available and that already exist.

Due to certain restrictions, the NFB does not guarantee that the catalogues of products offered in all stores are identical.

Films are available in NTSC VHS videocassette format (for North America) and NTSC DVD. Other formats are available on demand.

Territory of sale

The NFB offers its products for direct on-line sale only within Canada and the United States.

Prices

The prices to be paid are the prices shown for the products and vary by category of customer (Home Store or NFB Professionals Store).

The applicable sales taxes are not included in the prices shown. Shipping and delivery charges and the sales taxes are additional.

 

Delivery Method Ship Time Total Shipping Price
Regular parcel
(Canada Post)

3-6 business days after order is shipped
(urban centres)

First item: $4.00
Each additional item: $0.75,
up to a maximum: $50.00
XpressPost 2-3 business days after order is shipped
(urban centres)
First item: $13.00
Each additional item: $1.25,
up to a maximum: $100.00

All prices shown are in Canadian dollars in the Canadian stores and in U.S. dollars in the United States stores.

The prices for products offered on this Site may be different from prices offered at other authorized points of sale.

The NFB reserves the right to change the prices of the products offered on this Site at any time and without notice.

Paying for your orders

Home Store orders: We accept VISA, MasterCard and American Express. If you wish to place your order by telephone, or to send us your personal credit card information by fax and then complete the order by telephone, you may do so by contacting Sales and Customer Service.

NFB Professionals Store orders: These orders must be paid for by VISA, MasterCard or American Express. Customers who already have a pre-approved account may pay their accounts by purchase order. For more information regarding this option, please contact Sales and Customer Service.

Product deliveries

The NFB will deliver products that are ordered to the address in Canada or the United States that you indicate when you place the order. Delivery time for items in inventory is about one week, or two to three weeks for articles that are not available in inventory. The Canada Post delivery times mentioned above are in addition to these estimates. If you need more information about the delivery of your order, please contact Sales and Customer Service.

Product returns

Our guarantee is simple. If you are not completely satisfied with the quality of the product you have purchased, you may return it to us within 30 days of the date of delivery. Before returning a product, however, please contact Sales and Customer Service to obtain a Return Materials Authorization (RMA), which must appear on your return. Some restrictions may apply. Please include a copy of the packing slip with your return. Products should be returned to this address:

National Film Board of Canada
ATTN: RECEPTION, A-8
3155 CÔTE DE LIESSE
MONTREAL QC
h4N 2N4

General

Force majeure

In the event of circumstances beyond our control or force majeure, the NFB will not be liable for failure to perform any of its obligations to you, in whole or in part, or for any damage or loss you may suffer.

Modifications to legal conditions

The NFB reserves the right to modify the content of these legal conditions at any time and it is your responsibility to consult the legal conditions on a regular basis to determine whether any modifications have been made. By using this Site, you agree to the rules and conditions.

If you have not reached the age of majority in the province or state of your domicile, your parents or legal guardians must also agree to these rules.

If you have questions or comments, please contact us.

Security and Privacy Policy

The National Film Board of Canada gives the utmost importance to the privacy of visitors to our Web sites. We diligently follow Canadian government policies with regards to security and privacy. We stay abreast of the latest technologies and best practices in the industry to provide you with a reliable and safe Internet experience.

When you enter our Site, you are anonymous and will remain that way unless you choose otherwise. Please read the following text explaining the rules governing your visit. If you are under the age of majority in your province of domicile, please show this section to your parents or legal guardians.

Principles

The NFB is an agent of the federal Crown and complies with the Canadian Privacy Act (R.S. 1985 c. P-21), which protects personal information from improper use and disclosure and gives individuals the right to request access to information about themselves, to request correction of their personal information if they feel it contains errors or omissions, or to have their personal information removed from personal information banks.

Kinds of information we collect

There are two kinds of information that Web sites can obtain about you: aggregate information and personal information.

Aggregate information

Aggregate information is anonymous data that Web sites use to help improve the quality of the Web pages and to administer the Site.

We at nfb.cacollect certain aggregate information such as your IP address (a number that is automatically assigned to your computer whenever you enter our site), browser type (e.g. Firefox or Internet Explorer) and domain name (e.g. xyz.com). We do this in the background so it does not affect your navigation speed. None of this information is connected with personal information about you. The NFB performs statistical analyses of user behaviour in order to measure interest in and use of the various sections of its Site (e.g. number of visitors per page, length of time spent on page) so as to improve design and navigation and to help diagnose problems. Only aggregate data is used for this purpose.

Personal information

Personal information is any information that personally identifies you. It could be your first and last name, your e-mail address, your home address, your telephone number, your fax number, your credit card number, information contained in a résumé, or your personal views and opinions.

Such personal information is needed when, for instance, you order products online, participate in a forum or an interactive experience, or electronically apply for a job at the NFB, or if we need to reply to you.

When you order products online and supply a credit card number, this number is encrypted and transmitted to Scotia Bank through BCE Emergis. Credit card numbers are used only for processing payment and are not retained for any other purpose.

We may also occasionally ask you to voluntarily provide us with other demographic information or information about your interest in and use of various products. This enables us to give you more appropriate information or more personalized service. If you prefer not to receive personalized service and information from this Site, see How to access, edit or delete your personal information.

You may also submit another person’s name and address when ordering our products as gifts. This type of personal information about other people will be used only to send the product to the person in question. This information will not be used for any other purpose.

We will always inform you when personal information is required in order to obtain a service. If we are asking for mandatory information, we will mark it with an asterisk (*). If there is no asterisk, you need not provide the information.

What are cookies and how does the NFB use them

“Cookies” are small text files that are saved on your computer’s hard drive when you access certain Web sites or certain parts of Web sites. By means of cookies, a Web site can recognize repeat users, facilitate the user’s access to and use of the site and allow a site to track usage behaviour so as to improve content.

The NFB uses cookies to recognize you when you return to our Site and let you save your password for password-protected areas and use a shopping cart. We will not use cookies to track non-NFB usage.

If you do not want a cookie placed on your computer by the NFB, it is your responsibility to set your browser to disable cookies. However, this may result in your being unable to access some aspects of the NFB site. Refer to your Internet browser’s manual to learn how to complete this task.

If you are willing to accept cookies but wish to be informed first, you can set your browser to give you a warning prompt. Refer to your Internet browser’s manual to learn how to complete this task.

Disclosure of information to third parties

Personal information provided to the NFB is never sold or rented. We will disclose information we maintain only if so required by a subpoena, warrant or court order. Otherwise, personal information provided to the NFB will never be passed on to third parties without the prior knowledge and consent of the person concerned.

If we ever need to share personal information with a third party (e.g. if we ask a consultant to conduct a survey for us), we will always let you know that the information will be shared and what it will be used for. It will then be up to you to decide whether to provide the information or not.

As a government institution subject to the Canadian Privacy Act (R.S. 1985 c. P-21), we must notify the Privacy Commissioner in writing of any disclosure of personal information before using that information for a purpose other than that for which it was obtained.

Links to other sites

Our Web site may contain links to suitable third-party Web sites. However, the linked sites are not under the control of the NFB, and we are not responsible for the content of any linked site or any link contained in a linked site.

Security

At nfb.ca, whenever you send us personal information, we immediately make every effort to ensure its security on our systems. Any personal information you give us is kept in secure files. Access is limited to authorized employees on a need-to-know basis. Any time we ask for a credit card number, it is transmitted in an encrypted format to BCE Emergis, which is linked to Scotia Bank. Scotia Bank and BCE Emergis provide banking services and credit card payment processing to the Government of Canada and its departments and agencies. We support industry-standard SSL (secure socket layer) 40-bit and 128-bit encryption.

But remember, you must also protect yourself against the unauthorized use of your credit card, nfb.ca ID and password. Please keep in mind that your ID and password are the link to your file or account with us and the personal information it contains. Please take care when using and storing them. The NFB recommends that you not divulge your password to anyone.

How to access, edit or delete your personal information

If you have an account with us or a subscriber profile, you can access your file and modify your information or deactivate your option to receive information from us, by using your nfb.ca ID and password.

If you wish to access personal information collected about you, inform us of changes to personal information previously provided, or even remove your personal information from our database, please send an e-mail to Webmaster@nfb.ca.

The person in charge of answering your request in regards to the Security and Privacy policy is:

Benoit Du Berger
National Film Board of Canada
Interactive Services and Relational Marketing
3155 Côte-de-liesse Road,
Montreal, Qc
h4N 2N4
514-283-9250
webmaster@nfb.ca

Revisions to the Privacy Policy

By using this Site, you are agreeing to the terms and conditions of the NFB Privacy Policy. As our Site is constantly evolving, we reserve the right to modify this policy at any time without prior notice. Please check this page periodically for any changes. This Privacy Policy serves as an expression of our commitment to protecting personal information. We invite you to consult it regularly.

Who to contact about this Privacy Policy

If you have any questions about this Privacy Policy, please write to Webmaster@nfb.ca.

If you are not satisfied with the response you receive from the NFB, you may contact the Office of the Privacy Commissioner by sending an e-mail to info@privcom.gc.ca.